Our service standard
How we prepare accommodation, meals, prayer breaks and family details. The confirmed services are in your written proposal.
Before your trip (7 days prior)
- Personal WhatsApp coordinator assigned
- Day-by-day itinerary with photos sent
- Weather forecast + packing list for exact dates
- We check meal options before booking; where halal cannot be confirmed, we agree fish or vegetarian alternatives and their ingredients with you
- Prayer schedule prepared for travel dates
- Child seats / accessibility confirmed
- Room requirements checked with the selected hotel; the room and amenities are confirmed in your proposal
- Remote days: a meal plan agreed in writing, with ingredients and available alternatives checked with the provider
- Start times and children's breaks agreed; changes to services and any extra cost are confirmed before you decide
On arrival
- Meeting point at the terminal agreed before arrival
- Luggage assistance
- SIM/eSIM options discussed before travel; activation depends on registration requirements and your device
- Welcome pack in the vehicle: water, dates, nuts, wipes, chargers, prayer mat and qibla card
- First WhatsApp message: "Welcome! Your host is waiting for you at the airport."
During your trip
- Arabic-speaking host reachable on your agreed channel; hours and trip arrangements confirmed in your programme
- Evening check-in with your host: making sure everything is comfortable and confirming tomorrow's plan
- Backup plan for every outdoor activity
- Meal options and ingredients checked with providers for your agreed programme
- Prayer pauses in schedule (not "when possible")
- Prayer mats and qibla in the minivan; short guidance for polar day/night at high latitude
- Husky Camp near Murmansk: sledding from 3 years old, and outdoor extras are optional — a reindeer visit or a snowmobile, if the operator accepts the guest for snow, weight and how they feel
- Vehicle cleaned daily, restocked
- Children's needs anticipated (snacks, breaks, entertainment)
On departure
- Transfer timed to flight (3h buffer)
- Assistance with check-in and airport formalities
- Your host explains departure steps and the agreed end of assistance
- Follow-up message 2 days after arrival home
- Photo/video delivery within 48 hours
The services, conditions and any optional charges are confirmed in your written proposal.