We accept bank transfers (USD, EUR, AED, SAR), Visa/Mastercard through a secure payment gateway, and cryptocurrency (USDT, BTC — upon request). Installment plans available: 30% deposit at booking, balance due 30 days before travel.

Yes, we offer flexible installment plans: 30% deposit upon booking, the remaining balance in equal parts. Specific terms are discussed individually. For longer itineraries, installment plans up to 6 months are available.

Saudi citizens do not need a visa (from May 2026). Citizens of UAE, Qatar, Kuwait, Oman, and Bahrain need an e-visa: passport (valid 6+ months), photo, hotel booking. We provide a visa invitation letter and assist with the process. Processing: 3–10 business days. Fee: ~$50–60.

Our guides always have a backup plan. If an outdoor excursion is not possible, we offer alternative indoor programs: museums, galleries, workshops, spas. The Northern Lights are never guaranteed, but we choose the best locations and dates to maximize chances. If completely missed, we offer a discount on a future aurora trip.

Yes! We have a dedicated family tour 'White Nights for Family' and all tours can be adapted for children. We provide child seats in vehicles, kids' menus (halal), and entertainers upon request. Recommended age: 3+. Children under 2 receive a 50% discount.

Yes. All restaurants in our network have valid halal certificates or prepare halal meals under our guide's supervision. At hotels, we coordinate halal menus in advance. Certificates can be provided upon request.

Yes, we provide female guides upon request. Also available: women-only spa sessions, private museum hours for women-only groups, female drivers. Simply mention this preference in your inquiry.

Yes, we understand plans change. Changes 30+ days before travel — free of charge. 14–30 days — possible small surcharge (for hotels and tickets). Less than 14 days — discussed individually. All our tours are private, so flexibility is maximum.

Yes. We schedule prayer times into every tour itinerary. Your guide knows the locations of nearby mosques and prayer rooms. Hotels can provide prayer mats and qibla direction. Major cities (SPb, Moscow, Kazan) have grand mosques.

For women: scarves are recommended when visiting Orthodox churches. In mosques — modest clothing. In daily life, SPb and Moscow are European cities — any clothing is fine. Summer: +20–25°C, light modest wear. Winter: −5–−20°C, warm coat, thermal underwear, hat. We will send a packing list after booking.

All transfers are private, in comfortable cars or minivans depending on group size. Between cities: high-speed Sapsan trains or flights. Optional: personal driver for the entire tour.

Insurance is included in all our tours. It covers medical expenses, trip cancellation, and baggage loss. For additional coverage (extreme sports, high limits) we can extend the policy. We also recommend having your own health insurance.

1. Submit a request on our website (form or WhatsApp). 2. We contact you within 2 hours. 3. Discuss details: dates, group composition, preferences. 4. We prepare a custom proposal within 24–48 hours. 5. You confirm and pay the 30% deposit. 6. Final confirmation 2 weeks before travel. 7. Your journey begins!